Faq's

1. What is Waggs and Kisses?
Waggs and Kisses is an online store dedicated to providing high-quality pet products, including toys, accessories, grooming supplies, and more. We are passionate about making pets and their owners happy!

2. Where do you ship to?
We offer both domestic and international shipping. Shipping options and costs vary based on your location.

3. How long does shipping take?
Delivery times depend on your location and the shipping method selected at checkout. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-21 business days.

4. How can I track my order?
You can track your order using our tracking tool. Simply enter your tracking number on the [Track Order ] page to get real-time updates on your shipment.

5. What is your return policy?
We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a refund or exchange.

6. How do I start a return?
Contact our customer support team with your order number, and we will guide you through the return process.

7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

8. Is my payment information secure?
Yes! We use encrypted and secure payment gateways to ensure your data is protected.

9. Are your products safe for pets?
Absolutely! We carefully select and test our products to ensure they are pet-friendly, safe, and of the highest quality.

10. How do I choose the right size for my pet?
Each product page includes a size guide. If you need further assistance, feel free to contact us.

11. How can I contact Waggs and Kisses?
You can reach out to us via email at contact@waggsandkisses.co.uk. or through our contact form on the website.

12. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive deals, discounts, and pet care tips.